What We Are How It Works Industries Results Pricing Book a Call →
↓Teleperformance — 7-year low ↓Concentrix — down 12% in a session ↑Klarna AI replaced 700 agents ▸$330B BPO industry — structurally disrupted ▸Asia Pacific BPO — fastest growing region globally ↓Accenture — mass layoffs announced ↓Teleperformance — 7-year low ↓Concentrix — down 12% in a session ↑Klarna AI replaced 700 agents ▸$330B BPO industry — structurally disrupted ▸Asia Pacific BPO — fastest growing region globally ↓Accenture — mass layoffs announced
Autonomous Operations Infrastructure

The $330B outsourcing
industry runs on humans.
We replaced them.

SuperCenter is not a chatbot platform. We take the outsourcing contract, deploy an autonomous AI workforce, and guarantee the outcomes. You pay for results — not headcount, not software seats, not consultants.

Displace Your BPO → See Outcomes
70%Operations automated
35%Cost reduction
120+Languages
Market signal
↓ 7-year stock low
↓ −12% single session
↓ Mass layoffs announced
→ Fired 700 agents. Hired AI.
The broken model

BPO was built for a world
that no longer exists.

For 30 years, outsourcing meant cheap labor in Manila, Bangalore, and KL. It meant attrition, night shifts, inconsistent quality, and contracts that got worse every renewal. That model is over.

01
The labor arbitrage myth
Wages in delivery markets are rising faster than margins
The cost advantage that made BPO compelling in 2005 is eroding. Wage inflation in India and the Philippines, combined with attrition rates of 30–60%, has made the model expensive and unreliable.
02
The accountability gap
SLAs are negotiated to be missed, not met
BPO contracts are written to protect the vendor, not the client. When a Teleperformance site floods, your customer service stops. The risk always flows upstream — to you.
03
The innovator's dilemma
Incumbents cannot replace their own workforce with AI
Teleperformance employs 500,000 people. Replacing them with AI would destroy the company before it saved it. They are structurally incapable of doing what we are built to do from day one.
04
The opportunity
$330B in contracts. Zero AI-native counterparties.
Every enterprise with an outsourcing contract is actively looking for an exit from the labor model. Nobody has shown up as the credible, accountable, AI-native alternative — until now.
What we are

Not software. Not a BPO.
A third thing entirely.

We take the outsourcing contract. We run the operation with autonomous AI agents. We own the SLA. You get the outcome — without the headcount, the attrition, or the offshore dependency.

Traditional BPO
SuperCenter
What you buy
Labor hours
Guaranteed outcomes
SLA risk
You do
We do
Cost structure
Scales with headcount
Scales with volume
Attrition impact
Quality degrades
Zero attrition
Languages
Depends on site
120+ languages
After-hours
Night shift surcharge
Always on. No surcharge.
Gross margin
8–12%
60–80%
34%
Promise-to-pay improvement — Fintech debt collection CoE
Fully autonomous. Zero human collectors on the floor.
60%
Inbound calls handled autonomously — Regional telco
3× conversion lift on outbound campaigns in the same deployment.
41%
Reduction in patient no-shows — Healthcare provider
Booking, reminders, follow-ups. Fully orchestrated. No call center staff.
The model

From signed contract
to autonomous operations.

We deploy in weeks, not months. We start with your highest-volume workflows and expand outward until the entire operation runs autonomously.

01
Discover
We map your current workflows, baseline your costs, and quantify the automation opportunity against your existing BPO contract.
02
Contract
We sign an outcome-based agreement. We take accountability for SLAs. You have one counterparty — us. No offshore complexity.
03
Deploy
We go live in 2–4 weeks using our pre-built agent library. Your existing BPO runs in parallel until we hit the SLA threshold to cut over.
04
Measure
Real-time dashboards track every outcome metric against your contractual SLAs. You see exactly what you're getting, in real time.
05
Expand
Once one function is autonomous, we expand to adjacent workflows. Finance. HR. Procurement. The full shared services operation — eventually, no human workforce required.
Industries

Where we've already
displaced the incumbents.

💳
Financial Services
Debt collection, promise-to-pay intelligence, compliance monitoring, and fraud alert handling — fully autonomous.
  • 34% promise-to-pay improvement
  • 40% reduction in handling time
  • 100% compliance audit coverage
📡
Telecom & Utilities
Inbound queries, billing, plan upgrades, outbound renewal campaigns — intent and sentiment scored on every interaction.
  • 60% of calls fully autonomous
  • 3× outbound conversion lift
  • 38% cost per call reduction
Based on anonymous sample telco deployment
🏥
Healthcare
Appointment booking, complaint intake, post-visit follow-up, prescription reminders — empathetic and HIPAA-compliant.
  • 41% fewer no-shows
  • 32% faster complaint resolution
  • Nurses focused on clinical care
🛒
Retail & E-Commerce
Returns, order tracking, conversion optimization, and peak-season scaling — without seasonal hiring.
  • 70% routine inquiries automated
  • 35% cost-to-serve reduction
  • Auto-scales for peak demand
🏦
Shared Services
Finance, HR, procurement, and IT support — internal shared services centers replaced with AI CoE delivery.
  • 90% AP/AR automated
  • 80% HR admin eliminated
  • 3-day PO cycle
✈️
Travel & Hospitality
Bookings, rebooking flows, disruption alerts, loyalty management — at scale, across every channel, in any language.
  • 24/7 coverage, zero surcharge
  • 120+ language support
  • Full itinerary change automation
Proof

Real contracts.
Real outcomes.

Fintech — Debt Collection
A fast-growing lender with rising delinquency rates, inconsistent collectors, and a BPO contract that wasn't performing.
We took the contract. Replaced the floor with autonomous voicebots, a dynamic promise-to-pay prediction engine, and real-time emotion guidance. Zero human collectors. Full SLA accountability on our side.
34%P2P improvement
40%Less handle time
23%Full settlement lift
Telecommunications — Anonymous Sample Telco
A regional telco with congested hotlines, inconsistent inbound handling, and poor outbound conversion from their existing BPO.
Deployed inbound voicebots for billing and troubleshooting, plus AI-driven outbound campaigns for plan renewal and upsell. Intent and sentiment scoring on every call.
60%Calls autonomous
3×Conversion lift
38%Cost reduction
Healthcare Provider
High patient wait times, chronic no-show rates, and a complaints backlog that nurses were managing instead of practicing medicine.
Full appointment booking, cancellation handling, complaint intake, and post-visit follow-up orchestration. HIPAA-compliant, 24/7, with escalation to human staff only on clinical edge cases.
41%Fewer no-shows
32%Faster resolution
Consumer Electronics
A global brand with long warranty claim backlogs, slow response times, and inconsistent information across channels.
Autonomous chat and voice assistants validating serial numbers and warranty status, plus AI claim triage and emotion AI to flag frustrated customers for escalation.
45%Faster resolution
29%Fewer walk-ins
Pricing

Tell us what you're paying.
We'll show you what you should be.

No tiers. No seat licences. Every SuperCenter engagement begins with a free operational assessment — we benchmark your current outsourced KPIs, model the cost delta, and propose a contract with committed SLA outcomes.

01
Evaluate
We audit your current outsourced operations
Share your BPO contract structure, volumes, and current KPIs. Our team benchmarks your cost-per-contact, FCR, AHT, and containment rate against our live deployments — within 48 hours.
02
Model
We surface your exact cost savings
You receive a line-by-line savings model showing the delta between your current BPO spend and SuperCenter's outcome-based contract. Headcount. Attrition cost. SLA penalty exposure. All of it.
03
Contract
We propose guaranteed outcomes with SLA terms
The proposal includes committed performance targets with contractual SLA penalties. You pay for outcomes. We own the risk.
91%
First-call resolution — guaranteed across inbound channels
SLA-contractual
−38%
Average handle time reduction from your current baseline
SLA-contractual
71%
Autonomous containment rate — zero agent intervention
SLA-contractual
3.4×
Outbound campaign conversion lift vs. current BPO rate
SLA-contractual
Talk to Sales

Free operational
assessment. No commitment.

We evaluate your current outsourced outcomes and KPIs, identify the exact cost leakage, and return with a savings model and a proposed SLA framework — all before a contract is on the table.

  • ✓ 48-hour turnaround on your assessment — no consultants, no RFP process
  • ✓ Benchmarked against live deployments across financial services, telco, and healthcare
  • ✓ Savings model delivered as a line-item breakdown — not a marketing slide
  • ✓ Proposal includes contractual SLA terms with penalty clauses — we own the risk
  • ✓ Go-live in 2–4 weeks. Your BPO runs in parallel until we hit the SLA threshold to cut over
Request your free assessment
✦
AI-assisted analysis — your inputs are benchmarked against our live deployment data before the first call. Preliminary savings estimate in 48 hours.
▸ Current KPIs (approximate is fine)

Confidential. Used only to prepare your assessment.
No spam. We respond within 24 hours.

✓
Assessment request received.

We'll benchmark your KPIs against our live deployment data and return with a personalised cost savings model and SLA proposal — within 48 hours.

  • 1We review your current BPO contract structure and KPI baseline.
  • 2We model the cost delta and identify your highest-impact automation opportunity.
  • 3We send a savings model and a pilot contract proposal with committed SLA terms. You decide.
48h
Assessment turnaround — guaranteed
Free
Operational audit — no commitment to proceed
2–4 wks
Go-live from contract signing
SLA
Contractual penalties — we own the risk, not you
$0
Seat licences, software fees, or hidden costs

We are not here to
augment the old model.
We're here to end it.

See how it works for your operation →

Teleperformance cannot replace 500,000 employees with AI. Concentrix cannot cannibalize its own labor model. Accenture BPO cannot restructure its delivery centers overnight. They are the Kodak of operations.

We built SuperCenter in Kuala Lumpur — the center of global BPO delivery infrastructure — because we understand this industry from the inside. We know what the contracts say, what the SLAs miss, and what enterprises are desperately looking for.

The window to build an irreplaceable position in this transition is now. Every month a contract renews with an incumbent is a month a competitor could have hired us instead.

This is not a software pitch. This is an operating company that runs on AI instead of humans — and we are looking for the clients who want to be first.

Get started

Ready to displace
your BPO contract?

Tell us your current operation size and the function you want to automate first. We'll map the opportunity and show you what the contract could look like within 48 hours.

What happens next
1
We review your current BPO setup and contract structure within 24 hours.
2
We map your first automation opportunity and model the cost delta vs. your current contract.
3
We propose a pilot contract with SLA commitments and a go-live timeline. You decide.
Office
C-12-3A, KL Trillion
338, Jalan Tun Razak
50400 Kuala Lumpur, Malaysia
info@supercenter.ai